Privacy Policy

The Dive Shack Curaçao respects your privacy and handles personal information with care. We only collect information that is reasonably needed to answer enquiries, arrange diving activities, provide training, manage bookings, process payments, maintain required records, and provide a safe and professional service.

Information we may collect

Depending on the activity or service, we may collect information such as:

• your name
• email address
• telephone or WhatsApp number
• booking and activity details
• diving certification information
• equipment sizes
• emergency contact details
• information supplied through waivers, medical screening forms, or course documentation
• payment and transaction information
• correspondence with The Dive Shack Curaçao
• photographs or video where permission has been given

We only request information that is relevant to the service being provided.

How we use your information

Personal information may be used to:

• answer questions and enquiries
• arrange dives, courses, rentals, and other activities
• communicate about bookings, changes, conditions, or meeting arrangements
• confirm certification or training requirements
• prepare equipment
• complete required course, safety, waiver, insurance, or administrative records
• process payments
• respond to emergencies or safety incidents
• improve our services
• contact you about your booking or previous activity when reasonably necessary

We do not sell your personal information.

Sharing information

Where necessary to provide a service, information may be shared with relevant third parties such as:

• scuba training agencies
• payment providers
• accommodation or transport partners involved in your booking
• freelance instructors or professionals directly involved in your activity
• insurers
• emergency or medical services
• authorities where disclosure is legally required

Only information reasonably necessary for that purpose will be shared.

WhatsApp and email

The Dive Shack Curaçao mainly communicates through WhatsApp and email.

When you contact us through these services, your information is also processed by the respective service provider according to their own privacy terms.

Please avoid sending unnecessary sensitive information through regular email or WhatsApp.

Medical and safety information

Diving activities may require medical screening, waivers, emergency information, and certification records.

This information is used only where relevant to diving safety, training requirements, insurance, administration, or legal obligations.

Medical information is treated with additional care and is not used for marketing.

Photographs and video

Photographs or video may be taken during activities.

We will ask for permission before using identifiable customer images for marketing, social media, or promotional purposes.

Where possible, customers may also receive copies of images made during their activity.

Website and cookies

The website stores your selected language in your browser’s local storage. This preference stays in your browser; the language displayed is determined by the page URL.

The current website does not set cookies or use analytics or advertising trackers. Images and fonts are served with the website. Contact links open WhatsApp or your email application when you choose to use them.

Data retention

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required for legal, insurance, accounting, training-agency, safety, or administrative reasons.

Information that is no longer required will be deleted, anonymized, or securely archived where appropriate.

Security

The Dive Shack Curaçao takes reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

No electronic system can be guaranteed to be completely secure, but we aim to keep the amount of personal information collected and stored to a practical minimum.

Your information

You may contact The Dive Shack Curaçao to:

• ask what personal information we hold about you
• request correction of inaccurate information
• request deletion where there is no valid reason for us to continue keeping the information
• ask questions about how your information is used

Some information may need to be retained where required for legal, safety, insurance, accounting, or training-agency purposes.

Third-party websites

The Dive Shack Curaçao website may link to external websites, social media platforms, training agencies, payment services, or other third-party services.

The Dive Shack Curaçao is not responsible for the privacy practices of those external services.

Changes to this policy

This Privacy Policy may be updated when our services, website, or legal requirements change.

The current version published on the website will apply.

Contact

Questions about privacy or personal information can be sent to The Dive Shack Curaçao using the contact details published on the website.

Email us